A: We attempt to get your order out as fast as we can. Generally we can ship an order we have completely in stock in 48 hours. However, if there are items we are awaiting restock or we have to cast the items it will take longer (orders during sales may take longer as well.) We will typically send partial orders ahead for USA orders if we know restock is going to be a few weeks. I wish we had the ability to predict popularity of an item but after 12 years in business we haven't found any patterns in the data. Keep in mind that this is a part time business and I work during the day. If you have a concern, email us through the contact system. And yeah every so often we do make mistakes as we are human.
Q: Redeeming Gift Certificates
A: The customer who receives the Gift Certificate only needs to enter the code on the "Apply Coupon" box on the Shopping Cart or the View Cart page; this will display the Gift Certificate amount and the balance with the order.
Q: Pre-Ordering future releases.
A: When we feel comfortable that a release is going to be in our hands in a reasonable period of time, we typically open up a preorder. Doing it before that just has the possibility of disappointing you if something does not happen as planned and delays release.
Q: Can I purchase some or one of the figures in a pack?
A: Sorry, no for any of the brands we import. Unless the figures are sold as singles as presented on the website, they are not sold separately. In order to keep costs down, figures are sold in packs as they are arranged in our production molds. Allowing customers to pick single castsings from packs would cause us a logistical nightmare to restock as weel as additional expense. However, for Brigade Games and Rattrap brands I may be able to accommodate your request but it may be more costly than you are expecting due to many factors like how the molds are set-up and labor involved.
Q: What is Miniatures Gaming/Wargaming/Tabletop Gaming?
A: They all mean the same thing. Basically it is 2 or more facing each other with miniature armies across a tabletop battlefield which represents some historical period or non historical area. Each "side" moves teir miniatures (sometimes called models) to face and attack their opponent's force by either firing or hand-to-hand combat. The winner of each attack is determined by the rules being player and with the aid of dice and charts. Historically based games attempt to mimic real world conditions, problems and limitations of the time period chosen.
Q: How do I start?
A: You will need to decide what period you want to game and purchase miniatures, paint, rules and most likely painting guides.
Q: Why do you work so hard?
I have no idea and my wife asks me almost everyday! In reality, this is a business I truly love and wargaming with the best products possible is a passion.
