Orders that are canceled or changed resulting in a refund will have deducted the credit card/Paypal fees from the refunded amount. In the past credit card companies/payment services refunded these fees, but that has changed and is no longer the case. Therefore these credit card/transaction fees will be deducted from any refund.
If the refund is due to BG not having stock of an item, the credit card/transaction fees for that item(s) will not be deducted from the refund.
If you have issues with an order and need to change it contact us with the issue in writing and reference your order number. We can then adjust your order. Do not go and place a second corrected order as this would result in us having to deduct those credit card/Paypal fees from the amount be refunded for that order.